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FAQ

Casino & Live Casino
How do I play slots and other casino games?

Info on how to play your chosen slot game/casino game can often be found when you click the info button which usually is located at the bottom corner, or at the top corner, inside of each game. You are also welcome to contact our friendly and helpful Customer Support team on chat or email, and they will help you.

What are ‘Blitz Games’ and how do they work?

Head over to the Casino Lobby, click on the ‘Blitz Games’ category and choose your game. When you have done that, press the ‘Play Blitz’ button and select your spins and stake to play.

When using the Blitz mode your chosen game will not display any reels, animation, or effects. Instead you will see your accumulated winnings pulsing in the middle with a lightning circle around it.

In comparison to the normal mode, you will still be playing on the exact same slot game engines with the same logic and the same chances of winning, but your spins are up to 6 times faster!

Is it possible to save bonus rounds/features and play at a later stage?

Game rounds and game features triggered with bonus funds must be played through whilst a bonus is active. Players are not permitted to delay completion of game rounds or game features until after the wagering requirement for that bonus has been met, and/or they have deposited new funds.

If such activity is identified, the player agrees that their bonus and/or any associated winnings may be voided at the discretion of Management.

What is the wagering requirement for casino games?

The wagering requirement for casino games is 40 times the bonus amount. For example, if you get a 500 SEK bonus, you will need to place bets on casino games that total at least 20 000 SEK using your bonus money in order to clear the wagering requirement (500 SEK x 40 = 20 000 SEK).

What are wagering requirements and how do they work?

When receiving a bonus, bonus money is added to your balance to play/bet with. Bonus money can be used in any game but cannot be withdrawn until you have met the wagering requirements.

Wagering requirements are a minimum total bet amount that you need to reach using your bonus money. These requirements vary based on whether you are placing bets on casino games or sports events. For more info about the wagering requirements regarding sports events, please go to the ‘Sports’ section in this FAQ.

During gameplay, real money is used first. Real money bets give real money winnings. Bonus money bets give bonus money winnings, as do bets made with a mixture of real and bonus funds.

Regardless if you win or lose, any placed bets with bonus money will contribute towards the wagering requirement. When playing for real money, the wagering requirement will not be affected.

Do all casino games contribute to the wagering requirement?

Different games affect the wagering requirements differently and can be seen in the list below:

  • Slot machines 100% (except Blood Suckers and The Wish Master - 0%)
  • Blackjack (incl. Pontoon and Double Exposure) 10% Roulette (all kinds) 5%
  • Baccarat (all kinds) 0%
  • Video Poker 30%
  • Punto Banco 0%
  • Oasis Poker 10%
  • TXS Hold’em poker 10%
  • Casino Hold’em 10%
  • 100 Bit Dice 0%
  • All other games 100%.
  • What is Speedy Start and how does it work?

    Speedy Start is a buy-in feature designed to let you access the bonus round whenever you want and get access to the bonus round’s higher win potential right away. You will simply need to top up your wallet, select the bonus round you want to access, accept the total stake, and play the bonus round instantly. Buy-in stakes vary between different games, and there are different stake levels to choose from. Both total stakes (including buy-in charges) and winnings are real money.

    Lottery
    How does lotto betting work?

    Start by clicking ‘Lotto’ in the menu to get an overview. Choose what lottery you want to bet on. Once you have done that, select your bet, choose your rows, duration, and the date of the first draw. If you want to choose your own numbers, you can do so by clicking ‘Choose your own numbers’.

    When you are satisfied with your choices, click the 'Buy' button and complete the purchase via Brite. Then enter your mobile number to receive a text message in case of a profit.

    How can I see my bets?

    You can find your bets by clicking on the menu and then on 'My bets'.

    How can I cancel a purchase?

    A successful purchase can unfortunately not be cancelled so we ask that you think about your purchase before you click the 'Buy now'-button.

    Sportsbook
    How do I place a bet?

    Placing bets is easy at Speedy Spel. Pick a sport and a subsequent event from the menu. When you have done this, you simply click on the odds of the selection you want. This will then be added to your betting slip, and when you are satisfied you click the button saying PLACE BETS in order to confirm your bet.

    How can I see my bets?

    Simply click the ‘My Bets’ tab at the top of the betting slip. This will show all your unsettled bets. For a history of your bets, click my account, then Bet History.

    How can I cancel a bet?

    Once a bet is placed, it cannot be cancelled. Please be very careful when placing bets. Many bets will have cash out options available should you wish to cash-out.

    How long does it take to settle a bet?

    Bets will be settled as soon as possible, but in order to ensure that bets are settled correctly, there might be a slight delay in settlement. Make sure the event has finished, and if more than 1 hour has passed since the conclusion, please contact us through live chat or email at [email protected], so that we can investigate the matter for you.

    Is it possible to make a combo bet and will the total odds count?

    Yes, it is possible, and the total odds will count.

    How does the Cash Out feature work?

    Full Cash Out: (Where available) 1) Place a single or combo in the odds or live odds page 2) Go to the ‘My Bets’ tab on the bet slip 3) See the current Cash Out value of your bet 4) Take your return by clicking on the Cash Out button.

    Partial Cash Out: (Where available) 1) Place a single or combo in the odds or live odds page 2) Go to the ‘My Bets’ tab and click on the mini-slider button 3) Use the slider to Cash Out the amount you want. Please note that not all bets can be cashed out.

    How can I place a bet above the maximum amount?

    In order to place a bet above the maximum amount, just enter the sum you want to bet, and when you click PLACE BETS this will be referred to a trader, who will get back to you really quickly with a decision. If the bet cannot be fully accepted, our traders will usually offer you some of your bet and sometimes at different odds. Then it is your decision whether to accept or decline the counteroffer.

    What happens if a match is postponed or cancelled?

    When an event is cancelled, all related bets will be void automatically and accounts refunded.

    What is the wagering requirement for sports betting?

    The wagering requirement for sports bets is 40 times, but all eligible bonus bets on sports count at 250% (2,5 times) meaning that the effective wagering requirement is 16 times the bonus amount.

    For example, if you get a 500 SEK bonus, you will need to place sports bets to a total stake of 8000 SEK with your bonus money to clear the wagering requirement (500 SEK x 16 = 8000 SEK multiplied 250% = 20 000 SEK).

    What are wagering requirements and how do they work?

    When receiving a bonus, bonus money is added to your balance to play/bet with. Bonus money can be used in any game but cannot be withdrawn until you have met the wagering requirements.

    Wagering requirements are a minimum total bet amount that you need to reach using your bonus money. These requirements vary based on whether you are placing bets on casino games or sports events. For more info about the wagering requirements regarding casino, please go to the ‘Casino & Live Casino’ section in this FAQ.

    During gameplay, real money is used first. Real money bets give real money winnings. Bonus money bets give bonus money winnings, as do bets made with a mixture of real and bonus funds.

    Regardless if you win or lose, any placed bets with bonus money will contribute towards the wagering requirement. When playing for real money, the wagering requirement will not be affected.

    KYC
    What is KYC?

    KYC means ‘Know Your Customer’. It is a security measure that we carry out as part of our gaming licencing agreement, so we know who is playing with us. Our aim is to keep everyone safe and happy.

    Why and when do I need to send you documents?

    You may be requested to send us documents in order for us to comply with regulatory requirements. When documents are required, you will be notified by email or in pop-up on site, depending on the type of verification.

    What documents do I need to send?

    When documents are required, you will be notified by email or in pop-up on site, depending on the type of verification. Documents should be sent by email to [email protected]

    What documents do Speedy Spel need?

    Most commonly, we ask for copies of the following:

  • ID card/Passport/Birth certificate where all four corners need to be visible as well as both sides
  • A utility bill no older than 3 months
  • All four corners need to be visible as well as the details in terms of the issuer, you as a receiver, and the date. The utility bill cannot be older than 3 months. To comply with Responsible gaming, Anti-money laundering regulations, and to make sure your gambling is both safe and fun, we may also need the following:

  • A copy of your latest payslip
  • A bank statement that shows the following details:
  • Account number- The banks' logo and/or name. In-and outgoing transactions at your bank account from 3-6 month back from the present. The bank statement can be downloaded as a .PDF from your online bank. If you cannot find how to download it in .PDF, please contact your bank for further guidance.

    In addition to the payslip and bank statement we may also request any of the following*: Gaming winnings / Bank statement showing withdrawals / Dividends or profits from a private company Sale of property / Copy of sales contract Inheritance / Copy of will Sale of company / Copy of sales contract / Bank statement showing proceeds Sale of assets / Copy of sales contract Investments / Proof of investments Divorce or separation / Settlement or decision Retirement income / Bank statement with evidence / Any other documents which prove the source of income *Depending on the origin of the funds used for playing, if any other than salary.

    During the verification process, withdrawals will stay pending. Any pending withdrawals will then be processed when the verification is finalized.

    Payments
    What deposit methods do you offer?

    At Speedy Spel we offer payments through Brite – a fast, reliable, and secure payment provider who offers instant online banking deposits and withdrawals.

    Brite is a licensed payment institution authorised and supervised by the Swedish Financial Supervisory Authority.

    Are there any fees for deposits?

    Speedy Spel does not charge any fees; however, your bank may charge a currency conversion fee if your bank account currency is anything other than SEK (Swedish Krona).

    How long does it take to receive a deposit to my gaming account?

    Deposits should be instant. In case any problems occur, please contact our Customer Support.

    What can I do if my deposit fails?

    If your deposit is unsuccessful, we recommend you double check your payment details, try again in an incognito window (the browser chrome). If you need any additional help, you can contact our Customer Support either by live chat or email [email protected]

    What can I do if a refused deposit is deducted from my bank account?

    When a deposit fails and is not credited to the gaming account, it usually means that your bank has reserved the funds, and that they will be returned to your bank account.

    How fast funds get returned depends on your bank, so if you have any questions about this, it would be if better you contact your bank directly.

    How long does it take to withdraw my money?

    Withdrawals are usually received within minutes. However sometimes delays might occur, especially during late evenings or weekends, in which case money will reach you in the next banking day.

    Can I make a withdrawal to someone else’s gaming account?

    No, you can only use payment methods that you own, so that your winnings will be sent to the correct person, you!

    Mobile
    Can I play using a mobile?

    Yes, at Speedy Spel we are proud to say that we have optimised everything for mobile. Your experience from your phone is second to none.

    What happens if I get a call while playing?

    If you get a call while playing on your mobile, the game will start again from where it ended, when you go back to the game after the call.

    Where can I find your app?

    At the moment you can find our iOS app for iPad and iPhone in the App Store.

    Technical Issues
    What are cookies and cache?

    Cookies are small files that save your preferences on a site. Cache memory consists of files that make the page load quicker. These can take up a lot of space and end up slowing down the site.

    How do I clear cache and cookies on my browser?

    Follow the instructions for your browser:


    Google Chrome
    Safari (iOS)
    Safari (Mac)
    Internet Explorer
    Microsoft Edge
    Mozilla Firefox

    Then close the browser, start it up again, log in and try again.

    What browser do you recommend using?

    We highly recommend that you use Google Chrome, and make sure to update your browser!

    The games are running slow, what can I do?

    We recommend that you upgrade your browser and clear your history, cookies, and cache. If that doesn't work, try a different browser. You can also contact our Customer Support via chat or email.

    When I open a game, it doesn’t load. What can I do?

    If you click the game and the screen freezes, try clearing your browser's history, cookies, and cache. Info on how to do this can be found in the section called ‘’How do I clear cache and cookies on my browser?’’. If clearing your browser doesn't help, try to update Flash player. Other troubleshooting methods that you can try are:

  • Changing your web browser, give Internet Explorer, Mozilla Firefox, or Google Chrome a try.
  • Try playing from another device, change to your phone or computer.
  • Restart the device. If you get an error message, please contact Customer Support.
  • I lost connection in the middle of a game round, what happens now?

    If it is a connection error, the round continues and pays out any winnings as per normal. If the game round is stuck, you will get an error message and you will in that case need to contact Customer Support.

    Responsible Gaming
    How do the limits work?

    At Speedy Spel we offer deposit limits and login time limits.

    The deposit limits guarantees that you will never deposit more than the amount you choose to set as your limit per day/week/month. So, for example, if you have a deposit limit of 300 SEK per week and you win another 1000 SEK (and withdraw it), your limit for that week is now 1300 SEK instead. Thus, you will not lose more than 300 SEK/week of your own deposited money.

    The login time limits are also set per day/week/month and guarantees that you can't play more than your set amount of hours per day/week/month. For example if you set the limit to 1h per day, 7h per week and 30h per day, Speedy Spel will close you down if you play more, and you won't be able to log in when you have exceeded your time limit.

    I think I gamble too much, what can I do?

    We suggest you set a limit to budget your gambling in the 'Deposit Limits' section, or take a break from gambling completely in the 'Self-exclusion' section. You may self-exclude for a minimum of 1 day, or for 1 month, 3 months, 6 months, or until further notice. If you need additional support, we recommend the following sites:

  • Spelpaus
  • Stödlinjen
  • Spelnykter
  • Spela Lagom
  • Betfilter (A software that blocks all the gambling sites).
  • Can I set limits to restrict my spending?

    Yes, if you want to budget your gambling per day, week or month you can do so directly through your account by going to 'Settings' and then clicking 'Deposit Limits' or by contacting Customer Support, and we will be able to set a limit that you are comfortable with.

    I have excluded myself, but want to play again, what can I do?

    In order to get the most effective time out from playing, it is best to wait the whole period. You can always contact our Customer Support and ask when the self-exclusion expires.

    While self-excluded, can I open another account?

    At Speedy Spel you are only permitted to create one account per person. Creating another one when you are self-excluded is strictly forbidden.

    What is the minimum age for gambling?

    You must be at least 18 years old. To ensure that our players are over the age of 18, we require BankID verification.

    Someone I know has a gambling problem, what can I do?

    If someone you know has a gambling problem and they are playing on our site, feel free to let our Customer Support know. It shows great care that you are watching out for your friend(s) and that you are making sure they are not harming themselves by gambling.

    We also recommend contacting organisations such as Stödlinjen. They provide information about problem gambling and its financial and emotional effects on the gamblers' families and loved ones. Furthermore, you can provide them with some of the useful links we mention here in our FAQ section ‘I think I gamble too much, what can I do?’.

    Licencing and Security
    Is my personal information safe with you?

    We always keep your information safe. Only employees who need it for KYC and security checks have access to it.

    Is my money safe with you?

    Absolutely. Spelinspektionen (The Swedish Gambling Authority) does routine audits to confirm that all incoming deposits and all outgoing withdrawals are processed and paid in accordance with legal standards.

    How can I be sure the games are not rigged?

    We can reassure you that the games are not rigged as both we, and our game providers use Random Number Generators to determine the result of every game round. We are constantly monitored by an independent third party that makes sure that every spin is completely up to chance.

    Do you have a gaming license and what does it mean?

    We have a 5-year license with Spelinspektionen (The Swedish Gambling Authority) that covers our players in Sweden. The license means that Speedy Spel operates under Swedish laws and regulations.

    I’m afraid my account might be compromised, what can I do?

    Please contact Customer Support, close your account, and change the password to your personal email account as well, in order to prevent further unlawful use. If you suspect fraud, report it to your local police, and we will cooperate directly with them during their investigation.